E-hailing is one of the transportation solutions for people who need extra help, such as people with disabilities, in terms of independence, daily routine and mobility. Maxim puts great effort to ensure that all passengers get access to trips and a wide range of benefits.
Pisal Md Hashim, 57 years old, from Shah Alam, Selangor is a regular passenger of Maxim that he uses to travel: “I lost my both legs 15 years ago because of diabetes, and since then, I have needed an extra hand to help me move around. My most recent ride with Maxim was approximately two weeks ago when my wife and I needed a ride to the airport. Everything went smoothly and the driver was very friendly. I informed him in the chat that we needed help, and he guided me into the car and put the wheelchair in the back without extra charges. I’m so grateful to Maxim; its services are very helpful for disabled people to travel in comfort.”
The Maxim application is user-friendly for blind people, too: the system is adapted in such a way that you can create orders using your voice.
Adzohari Jamil, a member of the Sarawak Society For The Blind, said: “E-hailing is the main mode of transportation for blind people. I use it daily to get around, like, to attend classes, go to work, visit my friends, and also when I go to the restaurant. I have used Maxim since they started operations in Kuching because they offer affordable prices with great service. The application is also user-friendly; I’m so thankful because this service helps us a lot. Not to mention, e-hailing is also a safe way for us to ride, because it take you directly from the pick-up location to the drop-off location.”
Since March, Maxim E-hailing also collaborates with the Sarawak Society For The Blind and provides free rides to the society members. The company believes that this can help reduce the burden for them, as now they can travel to work every day without stressing about the cost of transportation.
Passengers who need extra help can inform the driver in the chat or call them and explain the situation. As for the passengers who are deaf and slow learners, they can also use the сhat section to communicate with the driver. Maxim partner-drivers will assist you from the beginning until you arrive at your destination. Moreover, if passengers have special equipment — like wheelchairs, cane sticks, or other equipment — they can keep their belongings in the back.
In addition, one of the things that benefit people with disabilities the most is that the pick-up and drop-off points are always near the target location — like the main door or tactile paving — and have a slide for wheelchairs. It’s convenient for people who need it, as they get direct access to it.
“We always ensure that our service is user-friendly and accessible for disabled individuals, this is one of our top priorities. We have implemented several features to enhance accessibility, such as options for specifying special assistance needs during booking and training our drivers to assist when required. Our goal is to ensure that all passengers, regardless of ability, can use Maxim comfortably and confidently. We continue to improve and innovate our services to meet the diverse needs of our community,” said the Director of Maxim Malaysia, Mohd Hazwan Musley.
This feature is one of the efforts of the company to provide balanced benefits for everyone and to ensure that Maxim E-hailing is the best solution. Now anyone can travel in comfort and at affordable prices.
